Cancellation & Refund Policy

Cancellation & Refund Policy

Last Updated: 1 Jan, 2026

At Travezaa, we understand that travel plans may change due to unexpected situations, personal reasons, or schedule adjustments.

This Cancellation & Refund Policy explains how booking cancellations, modifications, and refund requests are handled through Travezaa and Travezaa.

Since airline tickets and travel services are governed by third-party providers, refund eligibility and cancellation terms may vary depending on the airline, route, fare type, and booking conditions.

By using our services, you agree to the terms outlined in this policy.

1. General Cancellation Terms

Travezaa works as an independent travel assistance platform and booking facilitator. Cancellation conditions are determined primarily by the airline or travel service provider associated with your reservation.

Factors affecting cancellation policies may include:

• Airline fare rules
• Type of ticket purchased
• Travel destination and route
• Time remaining before departure
• Promotional or discounted fare restrictions

Important Notes

Non-Refundable Charges

Service fees, processing charges, convenience fees, and other applicable booking-related charges collected by Travezaa are generally non-refundable.

Certain promotional, discounted, or special fares offered by airlines may also be fully non-refundable.

Airline Rules Apply

Refund approvals and cancellation eligibility are subject to the policies of the airline or travel provider involved in your booking.

The airline determines:

• Applicable cancellation penalties
• Refund amount eligibility
• Processing timelines

Their decision remains final and binding.

Cancellation Fees

Depending on your ticket type and timing of cancellation:

• Airline penalties may apply
• Additional service fees may be charged
• Charges may increase closer to the departure date

2. How to Request a Cancellation

To request a cancellation or booking modification, travelers should contact our customer support team directly.

For faster processing, please keep the following details ready:

• Booking confirmation number
• Traveler name
• Travel dates
• Contact information

Please note:

• Cancellation requests are processed only after confirmation from our support team
• Requests should be submitted as early as possible to reduce potential penalties

3. 24-Hour Cancellation Requests

Certain airlines may allow cancellations within 24 hours of booking without significant penalties.

However:

• Eligibility depends entirely on airline fare rules
• Not all tickets qualify for free cancellation
• Refund approvals within this period are subject to airline policies and discretion

4. Flexible Fare & Protection Options

Some airlines may offer flexible fares or optional cancellation protection plans during booking.

These options may provide:

• Lower cancellation penalties
• Extended cancellation windows
• Additional booking flexibility

Terms and benefits for these services are determined solely by the airline or provider offering them.

Travelers are encouraged to review all fare conditions carefully before purchase.

5. Important Cancellation Conditions

Please consider the following before requesting a cancellation:

• Cancellation charges generally increase as departure approaches
• Partial cancellations may result in fare recalculation for remaining travelers
• Round-trip and multi-city itineraries may have separate refund rules
• If part of the itinerary has already been used, only the unused segment may qualify for a refund

6. Refund Policy

Travezaa assists travelers with submitting refund requests; however, all refund approvals are controlled by the airline or travel provider.

Refund Eligibility

Refund eligibility depends on:

• Airline fare restrictions
• Ticket type
• Cancellation timing
• Provider-specific refund policies

The airline determines the refundable amount, if any.

Non-Refundable Tickets

Some bookings may become non-refundable immediately after confirmation or after a limited time period.

In some cases, travelers may receive only partial refunds after deductions for:

• Airline penalties
• Service fees
• Taxes or applicable charges

No-Show Policy

If a traveler fails to board a scheduled flight without prior cancellation, the booking may be considered a “no-show.”

No-show tickets are typically non-refundable unless otherwise permitted by the airline.

7. Refund Processing Method

Approved refunds are generally returned using the original payment method used during booking.

Examples include:

• Credit/Debit Card refunds returned to the same card
• Online banking refunds credited to the originating account
• Agency or third-party bookings processed through the respective booking source

Refunds are typically issued in the name of the original payer.

8. Refund Processing Time

Refund timelines vary based on airline procedures and financial institutions.

Typical processing periods may include:

• 10–15 business days for standard airline processing
• Up to 60–90 days in certain cases depending on airlines or banking systems

Additional delays may occur due to payment processors or financial institutions.

While Travezaa does not control external processing timelines, our support team may assist travelers with refund status updates whenever possible.

9. Our Role & Responsibilities

Travezaa acts solely as an intermediary between travelers and airlines or travel providers.

While we aim to provide guidance and assistance throughout the process:

• We cannot guarantee refund approval
• We do not control airline policies or operational decisions
• We cannot guarantee specific processing timelines

Our team remains committed to helping travelers understand available options and navigate the cancellation process more efficiently.

10. Contact Us

For questions related to cancellations, booking modifications, or refunds, please contact: